jumia packaging materials

Here are guidelines on the kind of packaging materials you should use for your products during delivery. As a Jumia vendor, it is important that you package your products to meet standards to avoid the chance of your order failing Jumia Quality control check.

Types of packaging materials

The materials required for good packaging varies from internal packaging to external packaging. Jumia recommends these packaging materials in order to comply with their packaging guidelines.

Internal packaging

For internal packaging, these materials are needed.

Cardboard flute: Internal structure flute or channels provide resistance to avoid crushing and provides cushioning during handling and storage.

A corrugated sided flute is mainly used as interior packaging to separate and protect individual products.

It is extremely flexible and can be shaped around the product to protect them from damage. It should be self-attached to the product, leaving the flat side visible outside.

Plastic bubble: Excellent for irregular forms due to its versatility. It is very light, shock resistant, and recommended for very fragile products. Bubbles must be attached to the product, leaving the smooth side outside.

Polyfoam: It is very similar to plastic bubble with same characteristics but having less resistance to sharp objects.

Papercraft: Serves to cover irregular surfaces, or thinly cover an area to avoid tears, and to hide valuable things from being visible thus decreasing the possibility of theft.

It is recommended to wrap products with higher value, only if they are up to medium size and have a good container – an example is laptops.

Paper filler: Suitable for stuffing within boxes. Paper is pressed between products, thus immobilizing the products. It is one of the most ecological and economic fillings. It is useful against impact and crushing damages.

Crushed Styrofoam/peanut: Serves as stuffing within boxes, provides cushioning and immobilizes the products. It is more annoying for the customer to unpack this type of filler as the main problem is that upon impact peanuts tend to move.

It is useful against crushing damages.

Honeycomb: It is a card with low weight, without loss of consistency, a uniform strength throughout the surface, an appearance more robust, and better design to achieve thick surface. It absorbs shocks more efficiently, thus providing great protection.

Air cushion: Air cushion packaging is a dual material solution of a corrugated box and plastic film bag that is filled with air.


• Eliminates product damage in transit.

• Flexibility to pack different products in the same pack.

• Minimizes shipping costs and carbon emissions as it is lightweight.

• Eliminates the need for additional fitments or loose fillings.

• Environmental friendly – corrugated box is made from a renewable resource.

• Easy to recycle – simply remove the film and send the corrugated box for recycling.

External packaging

Cartons: The structure prevents impact on the product, and protects against crushing. The cartons can bundle two or more products and also protect fragile containers.

The boxes have two types – Paperboard is used for light products (less than 7 kg.) and corrugated for heavy products (less than 13 kg).

Shrink wrap: It is a plastic with high strength, elongation, and adhesion which serves to hold in place packing material and put pressure on it.

Though it does not protect against impact but is very useful for maintaining two objects together and avoid wetting the product. The shrink wrap should be stretched by exerting pressure to fulfill its role.

Bubble filled fliers: It has a barrier of air bubbles that make it resistant to punctures, thus protecting delicate but ultralight items during shipments.

This material may be used instead of the Jumia Flier, although it is more expensive. But it is recommended to preferably use it only as internal packing for lack of resistance to moisture.

Jumia fliers: Protect products from moisture, but low resistance from crushing and impact.

Closure and safety

Scotch tape: It is generally used for closing cartons. It easily loses its stickiness when it comes in contact with sunlight, moisture. Thus it can be easily taken off and replaced without keeping any mark.

Gorilla tape: It has a component which, upon contact with water, produces a reaction that becomes a powerful adhesive to close cardboard boxes.

The gummed paper is made from craft paper and glue plant has the advantage of being biodegradable and fully recyclable.

Besides, after application, it becomes inviolable as the part must be broken. It also increases the strength of the box.

Fragile stickers: They are ideal for closed cardboard packages requiring special treatment such as fragile glass material.

Heavy item stickers: They are used to indicate the handling requirement of the item so that it should be lifted properly.

Packaging do’s and don’ts

DO use cushioning materials to stabilize the contents; each item should be surrounded by at least 5cm of cushioning.

DO pack small and fragile items in bubble envelopes and protect them with soft cushioning material around each item.

DO use cardboard dividers when sending flat, fragile material or glass bottles.

DO remove all labels and stickers when reusing a box and ensure the box is not worn out.

DO make packages easy to open and reuse to ensure protection for returned items.

DO make sure you face your goods the right way; some fragile materials need to be kept upright.

DO make sure fragile stickers are stacked on all surfaces of a box.

DO protect the edges and corners with cardboard edge protectors for large and heavy bulky items.

DO indicate about an item that can be loaded only on one side with an arrow especially in heavy, bulky items.

DO use Forklift/Pallet Jack to lift heavy, bulky items. Note that items should be placed on a pallet before the lift.

Packaging don’t

DO NOT consider “Fragile” and “Handle with care” labels as a substitute for careful packaging.

DO NOT use bags made of fabric or cloth.

DO NOT send dangerous or prohibited goods as you may be liable to prosecution.

DO NOT use substandard or damaged cartons.

DO NOT allow contents to move within the packed box or flier.

DO NOT allow fragile items inside a package to touch each other, individually wrap each item separately in bubble wrap.

DO NOT overload a box with more weight than it can handle.

DO NOT handle packages manually unless absolutely necessary: use pallets, especially for loading/offloading, load trucks using a forklift / through a slope / from the dock.

DO NOT handle packages too many times: every handling is an additional risk of damage. Redesign your processes to minimize handling.

Do’s and don’ts for large items

• Protect the edges and corners with cardboard edge protectors.

• Use strapping, as a way to seal and secure your box, else use strong tape.

• Always indicate it when an item can be loaded only on one side with an arrow.

• DO NOT use strapping if you have not covered your boxes with edge protector: use wrapping and strong tape + always handle package on a pallet.

• DO NOT handle packages manually unless absolutely necessary (use pallets) especially when loading/offloading: load trucks using a forklift / through a slope / from the dock/ if appropriately designed.

• DO NOT handle packages too many times: every handling is an additional risk of damage. Redesign your processes to minimize handling.

Packaging do’s for special items


• Only dry batteries (for example AA or AAA batteries) in good condition and in original sealed retail packaging.

• Batteries from electronic goods (laptops, camera, phones…) must not be removed from the item that they are contained in.


• Disassemble wheels and pedals

• Use bubble wrap to protect pedals

• Secure wheels with thick bubble wrap (>55um); place cardboard between them to reduce friction damage.

• Use thick bubble wrap (>55um) to pack the bicycle frame

• Place all components in a strong cardboard box

• Use internal packaging or polystyrene foam so the bicycle does not move during handling and transport.


• Wrap heavy/hardback books in multiple layers of bubble wrap and seal with sellotape

• Stack the books in a cardboard box which has no spaces and allows no movement of the books

• Make sure the books do not move using appropriate cushioning material: thick cardboard can do

Ceramic items:

• Wrap each individual item in at least two layers of thick bubble wrap (>55um).

• If you have multiple items, place each wrapped item into an individual cardboard container.

• Wrap smaller boxed items again with bubble wrap and seal with sellotape.

• Place into a larger, strong outer cardboard box filled with appropriate dunnage (Air cushion or polysterene chips) to eliminate movements.

• Close the outer container with multiple layers of strong tape.

• Place ‘Fragile’ labels on all sides of the outer box.

Product packaging processes

Now you know the materials required to package your items and the do’s and don’ts of packaging an item. Let’s now dive into how to package a product ready for shipping.

High value/small size items

For high value or small size items which are normally mobile phones;

  1. Take the product which is to be packed
  2. Use fillers like air cushion, cardboards to fill the empty space of the packaging carton so that product should not shake during transit
  3. Seal the packaging carton with the help of scotch tape/Gorilla tape
  4. Once the carton is sealed with tape, use Jumia flier to keep the packed carton inside it. Don’t forget to scan the barcode of the flier for tracking the package during loss/theft cases.

Fragile items

  1. Take the product which is to be packed
  2. Bubble wrap the product
  3. Take appropriate carton as per the product size. Use fillers like air cushion, cardboards to fill the empty space of the packaging carton so that product should not shake during transit.
  4. Seal the packaging carton with the help of scotch tape/gorilla tape.
  5. Don’t forget to apply the fragile sticker.

Medium size items

  1. Take the product which is to be packed.
  2. Take appropriate carton as per the product size. Use fillers like air cushion, cardboards to fill the empty space of the packaging carton so that product should not shake during transit.
  3. Seal the packaging carton with the help of scotch tape/gorilla tape.
  4. Use shrink wrap to cover the package in order to protect the package from moisture.

Large items

  1. Take the product which needed to be packed. Most of the large items like TV, Fridge comes with good packaging material.
  2. Use cardboard carton to wrap the item
  3. Use shrink/Bubble wrap to protect the package in the transit.
  4. Don’t forget to stick Heavy item sticker.

Types of bad packaging

Impact: These are the blows that come on the packaging along with the delivery either between products or due to mishandling by staff.

Flattening: It occurs when a product is subject to more weight than it can endure. It can be due to a bad stowage or piling other heaving objects on the packaging.

Humidity: It is when the product is soaked with water or other liquid or fungi and weakens the impact/crushing resistance.

Improper packaging: It happens when staples, shafts, etc. damage the box rather than help protect it.

Things to note

Jumia will conduct tests and audits of the packaging practices of each order and may refuse to ship an order for which the packaging is not matching the Packaging Guidelines.

If your packages are not following the guidelines, the items can be repackaged by Jumia, but you will be invoiced, or the package will be returned to you.

If the orders you send to Jumia are not following the packaging guidelines more than 2 times in one month, you might be charged a penalty.

Click here to view the required packaging for every category.

Wondering how to order packaging materials for your products from Jumia?

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